Privacy policy

At Ramaya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. By using our website or shopping with us, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Give Us

Name, phone number, email address, and shipping/billing address when you place an order or create an account.
Payment details when you make a purchase. Note: Ramaya does not store your card or UPI details directly — payments are processed securely through Razorpay (or other payment gateways enabled on our website), which has its own security and privacy practices.
Any information you share with us via WhatsApp, email, or our contact form, such as queries, exchange requests, or feedback.

b) Information Collected Automatically

Device information, browser type, IP address, and pages visited on our website, collected through standard website analytics.
Cookies and similar tracking technologies used to improve site performance and personalise your shopping experience (see Section 4 below).

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders, including coordinating with our courier partners.
Communicate with you about your order status, exchanges, or customer support queries.
Send you marketing communications via email, SMS, and WhatsApp about new collections, offers, and updates — only if you have not opted out (see Section 5).
Improve our website, products, and customer experience based on browsing and purchase behaviour.
Run advertising and retargeting campaigns through Meta (Facebook/Instagram) and Google Ads, so you may see Ramaya ads based on your visit to our website.
Prevent fraud and maintain the security of our website and transactions.

3. Sharing of Information

We do not sell your personal information to third parties. We only share your information with:

Payment gateways (such as Razorpay) to process your payments securely.
Courier and logistics partners to deliver your order to your address.
Shopify, our e-commerce platform provider, which hosts our website and stores order data on our behalf.
Meta and Google for advertising and analytics purposes, through tools like Meta Pixel and Google Ads tracking, which allow us to show you relevant ads and measure ad performance. These platforms may use cookies to collect data as per their own privacy policies.
Government or legal authorities, only if required by law, court order, or to protect our legal rights.

4. Cookies & Tracking Technologies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how you use our site.
We use Meta Pixel and Google Ads tracking tags, which place cookies on your browser to help us show you relevant ads on Facebook, Instagram, and Google based on your activity on our website.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as cart functionality.

5. Marketing Communications & Opt-Out

If you provide your email, phone number, or WhatsApp number while placing an order or signing up on our website, you may receive promotional messages from us about new arrivals, offers, and collections.
You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails.
You can opt out of SMS/WhatsApp marketing by replying "STOP" or by contacting us directly at contact@ramayajewellery.com or WhatsApp +91 99681 20879 / +91 98111 15935.
Even after opting out of marketing, you will continue to receive essential transactional messages related to your orders (such as order confirmation, shipping updates, and exchange status).

6. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Our website is hosted on Shopify's secure infrastructure, and payments are processed through PCI-DSS compliant payment gateways like Razorpay.
While we take data security seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order history, customer support records, and legal/accounting requirements. You may request deletion of your account data by contacting us, subject to any legal obligations requiring us to retain certain records.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and operational requirements.
Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Phone / WhatsApp: +91 99681 20879, +91 98111 15935
Email: contact@ramayajewellery.com

12. Acceptance

By using our website, creating an account, placing an order, or interacting with us via email, SMS, or WhatsApp, you confirm that you have read, understood, and agree to this Privacy Policy.